Delivery Information
Shipping Options
- Standard Shipping (USA): 3–7 business days | Free on orders 200+(200+(12.95 otherwise)
- Express Shipping (USA): 1–3 business days | $24.95
- International Shipping: 7–14 business days | Calculated at checkout
Processing Time
- Orders ship within 1–3 business days (excluding weekends/holidays)
- Custom/made-to-order items: 8–12 weeks (see product page for details)
Tracking Your Order
- Tracking number emailed upon shipment
- Check status via Order Lookup
International Duties
- Customers are responsible for all customs fees/taxes
- These are not included in your order total
Returns & Exchanges
Return Policy
- 30-day return window from delivery date
- Items must be:
- Unused/unopened
- In original packaging
- With tags/labels attached
- Non-returnable: Custom orders, samples, final sale items
How to Return
- Log in to your account or use our Returns Portal
- Print the prepaid label (U.S. only)
- Ship within 14 days of approval
Refunds
- Processed within 7–10 business days after we receive your return
- Original shipping fees non-refundable
- International return shipping costs deducted from refund
Damaged/Defective Items
Contact us within 48 hours with:
- Order number
- Photos of damage
- Packaging details